Description
Working in a veterinary practice is perhaps the most rewarding, but certainly not the easiest profession. After all, you’re not just dealing with the animal, but also with the owner and the people around them. This book takes you through challenging communication moments you may encounter in your work.
Moments that may not occur frequently, but leave a lasting impression when they do arise. These are moments that can even keep you up at night, such as dealing with complaining or aggressive clients, colleagues not conforming to practice policies, unwanted behavior, stress during emergency shifts or other ‘tails of terror’.
You will receive practical and professional advice, example phrases, and a concrete answer to the question: “How do you handle this?” Not only to offer solutions but also to show that you are not the only one who struggles with sleepless-night questions. Additionally, this book offers the unique opportunity to practice the described situations directly online.
Jolanda Jansen, Roeland Wessels & Theo Lam — edited by Tessa Plagis
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